Role: Business Analyst
Job Type: Contract
Sector: Federal Government
Clearance: Secret
Availability: Negotiable
Key Qualifications:
- Secret Clearance
- Experience with ITSM
- 10+ years Business Analyst Experience
Responsibilities:
- In support of meeting the transformation objectives, a requirement exists for SMTP to engage with SSC Service Lines and key stakeholders to conduct the in-depth research and analysis that is required to:
- Develop service-specific business process designs, in alignment with new enterprise service management processes that are being developed as part of SSC’s Process Evolution Initiative within the Service Management Transformation Program; and
- Identify and document service-specific configuration specifications that will align and support the onboarding of SSC’s services to its new enterprise ITSM tool
Deliverables:
- Formal reports documenting research findings, analysis and improvement recommendations aligned with an established framework for individual services.
- Documentation of preliminary and final service specific process designs and tool configuration specifications aligned with the SSC’s new enterprise service management processes.
- Executive briefing, governance and engagement materials as needed.
- Other related deliverables on demand, as required.
If interested, please send your resume to recruiting@gsiconsultinggroup.ca and reference the job number in your email.